Thank you for choosing PrimesHD UK. We are committed to ensuring your satisfaction with our IPTV subscription service. Please review our refund policy, which offers a 30-day refund window with expedited processing for your convenience.
Refund Time Frame
You are eligible for a refund within 30 days from the date of purchase. However, we understand that situations may arise, and we aim to provide a seamless experience.
Once a valid refund request is submitted, you can expect expedited processing within 1 hour from the moment your request is approved.
Refund Eligibility
To be eligible for a refund, you must meet the following criteria:
✅ Your refund request must be submitted within 30 days of the subscription purchase.
✅ You must provide a valid reason for requesting the refund.
Expedited Refund Processing
Upon receiving a valid refund request, we are committed to processing and executing the refund within 1 hour. The refund will be issued using the same payment method used for the original purchase.
How to Request a Refund
To initiate a refund request, please follow these steps:
1️⃣ Contact our customer support team within the 30-day refund window.
2️⃣ Provide the necessary details, including your subscription details and reason for refund.
Exceptions
🔹 1-month subscriptions may have exceptions to the standard 30-day refund policy.
Contact Information
If you have any questions or concerns regarding our IPTV subscription refund policy, please contact our customer support team at:
📧 Email: support@primeshd.uk
Thank you for choosing PrimesHD UK. We appreciate your trust and look forward to serving you.